Terms of Service

1. The Service

ONO is a voice-first coaching app for new managers. You speak to it about a workplace conversation, it asks questions, and you can rehearse that conversation out loud before you have it. It builds a profile of your communication style and of the people you describe, and it can read your calendar if you connect one.

ONO requires a working microphone and an internet connection. It has no text input. Voice processing, language generation, and speech synthesis all happen on our servers and those of our providers, as described in the Privacy Policy.

2. Eligibility

You must be at least 16 years old to use ONO. By using it you confirm that you are.

3. Free Tier and Subscriptions

New accounts include 30 minutes of live voice, once. After that a subscription is required to continue speaking with ONO.

• Subscriptions are offered monthly and annually. Current prices are shown in the app before purchase.
• Payment is charged to your Apple or Google account at confirmation of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours of the end of that period.
• Manage or cancel your subscription in your App Store or Google Play account settings. We cannot cancel it for you.
• Refunds are handled by Apple and Google under their policies, not by us.

4. Fair Use

A subscription includes up to 5 hours of live voice per calendar month. This exists to keep the service affordable to run and is far above normal daily practice. If you reach it, live voice pauses until your next billing period while the rest of the app stays usable. We will tell you in the app before you get there.

5. Acceptable Use

You agree not to:

• Use ONO for anything unlawful, harassing, or harmful
• Attempt to extract, reverse engineer, or resell the service or its outputs at scale
• Share an account with others or resell access to it
• Deliberately submit other people’s sensitive personal information

We may suspend or terminate an account that breaches these Terms or that threatens the integrity of the service.

6. Your Content

What you say to ONO remains yours. You grant us the limited licence needed to process it in order to run the service — transcribe it, generate replies, and store your history so the app works across sessions. We do not use your conversations to train our own models. You can erase everything at any time from Settings.

You are responsible for what you choose to tell ONO. Do not share information you are not permitted to disclose, including confidential information belonging to your employer.

7. Availability

We do not guarantee uninterrupted availability. The service depends on third-party providers and may be unavailable, degraded, or changed without notice. Features may be added or removed.

8. Disclaimers

ONO is provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. We do not warrant that its coaching is accurate, suitable, or effective for your circumstances. See the notice at the top of this page.

9. Limitation of Liability

To the maximum extent permitted by law, ShunyaTech is not liable for any indirect, incidental, or consequential loss arising from your use of ONO, including any workplace, employment, reputational, or financial outcome. Our total liability is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded.

10. Changes to These Terms

We may update these Terms. Continued use after a change constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Australia.

12. Contact

Questions about these Terms: support@shunyatech.com.au